Covid-19 Information & Opening Hours
The New Zealand Needle Exchange Programme is an essential service and will continue to operate during all COVID-19 alert levels.
Some NZNEP outlets will have reduced hours and some may have to close if staff have to isolate or due to circumstances outside our control. We hope to resume normal services as soon as possible. To view opening hours for needle exchange outlets scroll down.
The NZ Government has made it mandatory for masks to be worn when visiting an essential service during alert levels 2,3 & 4, this means clients need to wear a mask when at needle exchange outlets during levels 2,3 & 4 restrictions. There will be precautions in place to reduce the risk of spreading COVID-19, please follow any directions given by staff. Please sign in for contact tracing purposes using the NZ Covid Tracer App or manual contact tracing option.
For more information on Covid-19, including how you can book a vaccination appointment visit the official NZ Covid-19 website
Pharmacies will continue to open during this time, equipment is available from NZNEP pharmacy outlets but hours may be reduced. To locate your nearest NZNEP pharmacy visit our website outlet directory
If you need equipment but are sick or self-isolating we can courier equipment to you, call your local NZNEP outlet or you can order equipment from our online shop.
Keep safe, make sure you wash your hands often and if you have cold, flu, or COVID-19 symptoms, stay home and call Healthline for free on 0800 358 5453.
If you are struggling with your mental health during this time you can call or text 1737 at any time to speak with a trained counsellor – it’s free and confidential.
Needle Exchange Outlet Opening Hours:
ADIO Auckland CBD (East St): Mon-Fri 10am-8pm; Sat-Sun 12pm–8pm (Vending machine available after hours)
ADIO South Auckland: Monday, Tuesday, Thursday, Friday 12pm–5pm
ADIO Wellsford: Monday-Wednesday 10am–3pm, Thursday-Friday 12pm-6pm
ADIO NINE Whangarei: Monday-Friday 10am–5pm
NEWS Hamilton: Monday–Friday 11am–3pm; (Vending machine available after hours)
RANE Rotorua: Monday–Friday 9am–4pm (Vending machine available after hours)
NETS New Plymouth: Monday–Friday 9am–6pm (Vending machine available after hours)
NEMMS Mt Maunganui: Monday–Friday 9am–5pm (Vending machine available from November 1st 2021)
DHDP Wellington: Monday–Friday 9am–7:30pm (Vending machine available after hours)
DHDP Masterton: Monday–Friday 9am–6pm (Vending machine available after hours)
DHDP Palmerston North: Monday–Friday 10am–7pm; Saturday 11am-3pm (Vending machine available after hours)
DHDP Napier: Monday–Friday 9am–6pm (Vending machine available after hours)
DHDP Whanganui: Monday–Friday 10am–6pm; Saturday 11am-3pm (Vending machine available after hours)
NICHE Nelson: Monday-Friday 9am–4:30pm; Saturday 9am-1pm
RWC Christchurch: Mon–Fri 9am–10pm; Sat 11am-10pm; Sun 12pm-10pm (Vending machine available after hours)
RWC New Brighton: Monday-Friday 10am-6pm
DIVO Dunedin: Monday-Wednesday 9am-6pm; Thursday-Friday 9am-7pm; Saturday 10am-4pm (Vending machine available after hours)
SHRP Invercargill: Monday-Thursday 9am–5pm; Friday 9am-7pm
NEXT Timaru: Monday-Friday 9:30am-6pm; Saturday 10am-12pm (Vending machine available after hours)
NEAR Ashburton: Tuesday 11:30am-2:30pm; Thursday 12pm-2pm; Friday 10:30am-2:30pm